FAQ's
Can I change any of the colors or fonts on a template? TOP
Yes, I would be happy to change colors or fonts on any of my designs for an additional fee. Click here for more info.
I want to order a web template now and want to come back at a later date and order print design templates. Can I do this? What if that particular template is retired? TOP
You can come back at any time in the future and purchase print design templates or any other
add-ons even if the design is retired.
Can I use my own logo in a template? TOP
Yes, you can absolutely use a pre-existing logo in any of my designs at no extra charge. I ask that your
logo be in the highest quality you have available with a transparent background. Logos with a white
background can be used in some of my templates. Please contact me if you have any questions about this.
Once I purchase a template, how long will it take to be installed? TOP
Most templates are installed within 5 business days (sometimes sooner) after web host login information is received. Check my turnaround times page for current install time.
I would like to use a hosting company not listed in your approved web hosts. TOP
If you would like to use a host not listed on my site as an approved web host, you would have to
install the template yourself. I will send the html code and images for the template in a ZIP file.
You may need basic html knowledge and an html editor. There are free editors available online.
Do your templates come with shopping cart software? TOP
No, the templates do not come with any shopping cart software. The shopping cart software is included with your web hosting (see approved hosts). The template is html code and graphics only.
If I need changes to my template at a later date, is that included? TOP
Once I install your template, any changes are billed at an hourly rate of $50/per hour (or per half hour if needed.) Please email the details of your changes for a price and time quote before you place your order.
If I prefer to speak with you over the phone, when are you available? TOP
I do not offer phone support at any time. Due to the fact that I work from home, I prefer email or live chat.
If I order the home page set up as shown on your template preview, can I use my own photos and change the text on any buttons? TOP
Yes, absolutely. The photos I have in my previews are stock photos and only there as an example of how your home page can be set up. Since the text on the homepage buttons, which are usually next to or underneath the home page photo, are part of a static image, you cannot change them yourself. Included in the price of the home page set up is customization of these buttons. Simply email me text and corresponding link for each button and i will set it all up for you.
If I use one of your templates but choose not to use an approved web host, will I still be able to add categories and products and make changes to my site myself? TOP
The templates themselves are simply html code and static images (graphics) and do not provide any functionality to your site to make updates yourself. All functionality comes from the web host/shopping cart software you use.
Do I have to order the homepage setup? If I don't order it can I still set up the homepage on my own? TOP
Yes, absolutely! You don't have to order the homepage set up. Some of my clients prefer to set up their own homepage and can do so right through their store admin area.
